FAQ's
Got questions? We’ve got answers – and a few sparkles too ✨
Here’s everything you might be wondering about your Labubu loot, shipping, sizing, and more!
🛍️ Orders & Shipping
How long will my order take to arrive?
Most orders arrive in 7–14 business days across Australia. We ship directly from our trusted suppliers and provide tracking with every order. If you haven’t received tracking within 3 days, email us and we’ll jump on it like a Labubu in a bunny suit.
Do you ship internationally?
Right now, we’re focused on Australia (home turf!), but international shipping is available on request; just send us an email.
Where is Studio Bubu based?
We’re a proud Aussie-owned business, born from a love of Labubu and frustration with slow, sketchy overseas shops. Our team is based in Melbourne 💌
👗 Product & Sizing
Do these outfits fit official Labubu dolls?
Yes! Our accessories are made for standard 15–17cm Labubu figures (aka the ones from Pop Mart). If you're unsure, just check the product photos — we try to always show them on real Labubu models.
Are the dolls included?
Nope! All listings are for accessories only. Labubus shown in photos are just there to strut their stuff and show how fab your order will look.
How’s the quality?
Everything is quality-checked before we list it. We test sizing, fit, stitching, and even how photogenic the outfits are 😉 Plus, we only work with suppliers who pass our internal fan-approved standards.
🧸 About Our Products
Are these official Pop Mart items?
Nope – and we’re proud of it! These are fan-made accessories, lovingly crafted for collectors who want to style their Labubu in fun, creative ways. Think cosplay, but tiny.
Will you restock sold-out items?
Some yes, some no! If it’s a best-seller, it’s likely coming back. If it’s a limited drop, it may be gone for good. Use the “email me when back” button or subscribe to our updates for restock alerts.
Can I request a specific outfit or idea?
We love suggestions! Drop us a DM or email and we’ll try to source or design it for a future drop.
💸 Payments & Returns
What payment methods do you accept?
We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, and sometimes glitter ✨ (just kidding)
What’s your return policy?
We offer a 7-day “Bubu Lover Guarantee” on damaged or incorrect items. If your outfit isn’t right, email us with a photo and we’ll sort it faster than you can say “fan-favourite fit.”
Can I cancel or change my order?
Only if we haven’t shipped it yet! Email us ASAP and we’ll do our best to help.
📬 Support & Community
How do I contact you?
Pop us an email at support@studiobubu.com.au or slide into our DMs on Instagram. We reply within 24 hours, usually much faster (unless we’re styling our own Labubus).
Can I tag you on social media?
Please do! We LOVE seeing your styled dolls. Tag us @studiobubu.shop and use #StyleYourBubu to be featured on our page.
Still stuck?
Email us at support@studiobubu.com.au – we’re here to help, always with a smile 🩷